The Technology of Kindness
Jamil Zaki: Technology, and the Internet in particular, are not inherently antisocial. They can sap our empathy, but used differently, they could become a world-sized magnifying glass for our better angels. Many corners of the Internet already allow people to broaden their empathy and share collective goodwill. Researchers are pinpointing the ingredients of positive technology. If they become the norm, the future of life online will be kinder than its past. Internet platforms must heed this evidence, and their users must demand them to do so.